Terms of Use

Who can use it

You must be 18 or older. BrainVault is built for organisations and the people who work with them.

Accounts and workspaces

Keep your login details private; you're responsible for what happens under your account. Tell us straight away if you think someone else has used it.

Workspace administrators decide who joins a workspace, what role each person has and which modules are switched on.

Plans, prices and payment

New workspaces get a free 14-day trial of the Business plan. No card is needed, and when the trial ends the workspace moves to the free Starter plan unless someone chooses a paid plan. Nothing is charged automatically at the end of the trial.

Paid plans are charged in advance, monthly or yearly, through Paystack. Prices are in South African rand and the price shown is the full amount you pay.

The Growth System's VAT status: [FILL IN: VAT registration number, or 'not registered for VAT'].

Paid plans renew automatically at the end of each month or year until they are cancelled. You can cancel at any time in Billing, under Manage subscription; you keep your plan until the end of the period you've paid for.

If you change plan, the new plan starts straight away and the old subscription stops once the new payment goes through.

We may change prices for future periods. We will tell you at least 30 days before a new price applies to you, and you can cancel before it does.

AI credits: each plan includes a monthly allowance. Refunds and cancellations are covered in the Refund and Cancellation Policy.

Acceptable use

Don't use the service for anything unlawful; upload malware; try to get into another organisation's data or break our security; overload or interfere with the service; or upload content you don't have the right to share, including other people's personal information without a lawful basis.

We may suspend access that breaks these rules or puts the service or other customers at risk. Where we can, we will tell you first and give you a chance to fix it.

Your content

Your organisation keeps ownership of everything it puts into its workspace. You give us permission to store, process and display that content only as needed to provide the service to your workspace.

You are responsible for the content you add and for having the right to add it.

AI features

AI suggestions are help, not decisions or professional advice. They can be wrong. Check them before relying on them. The AI Data-Use Policy explains what the AI features use.

Our product

BrainVault, its design and its software belong to The Growth System or its licensors. You may use it as these terms allow, but you may not copy, resell or reverse-engineer it. "ISO" and "ISO 56001" belong to the International Organization for Standardization; BrainVault helps organisations work in line with ISO 56001 but is not certified or endorsed by ISO.

Availability and changes

We work to keep the service available and secure, but we can't promise it will never be interrupted, and we don't offer a service-level agreement unless one is signed separately. We may improve or change features; if a change takes away something important you pay for, we will tell you in advance.

Ending the agreement

You can stop using the service and cancel a paid plan at any time. A workspace administrator can export the workspace's data from Settings and delete the workspace.

We may end the agreement if you seriously or repeatedly break these terms, after telling you why.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits or lost data you could have exported), and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot lawfully be limited, including for gross negligence, and nothing takes away rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Law and disputes

South African law applies to these terms. If you have a complaint, please contact us first so we can try to resolve it. If we can't, either of us may take the matter to a South African court with jurisdiction, and consumers keep any right to approach the National Consumer Commission or another body the law allows.

Changes to these terms

If we change these terms, we will update this page and its date. For important changes we will tell account holders at least 30 days before they take effect.

Questions: support@thegrowthsystem.co.za.